Our clinic policies

Booking — by appointment only

All consultations and treatments are by appointment. We do not accept walk-ins. This protects clinical time, ensures every patient receives an unhurried consultation, and allows us to prepare safely for each procedure.

• Book via Fresha (preferred), WhatsApp, email, or phone.
• A free, no-obligation consultation is required before any first-time treatment.
• For some treatments, a same-day consultation-and-treatment is possible — confirmed at booking.
• Please provide accurate contact details — we use them for confirmation, reminders, and aftercare.

Consultation policy

Consultations are free and carry no obligation to proceed.

A full medical history is taken at every consultation. Please disclose all medications, supplements, recent procedures, allergies, and relevant medical conditions. Withholding information can affect safety.

We reserve the right to decline treatment where it is not in your clinical best interest. This is part of our commitment to safe, honest practice.

Some treatments require a minimum cooling-off period between consultation and procedure. Your practitioner will advise.

Deposit policy

A non-refundable deposit may be required at the point of booking — particularly for longer appointments, course bookings, and patients booking via Fresha.

• The deposit amount is communicated at the point of booking.
• Your deposit is deducted from the final treatment cost on the day.
• The deposit is forfeited if the cancellation policy below is not followed.

Cancellation & rescheduling

We ask for a minimum of 48 hours' notice to cancel or reschedule any appointment. Late cancellations leave a clinical slot we cannot fill.

48+ hours' notice

Full refund of deposit, or it is moved to your new appointment.

Less than 48 hours

Deposit is forfeited.

No-show

Full appointment fee may be charged.

Genuine medical emergencies and bereavements are handled compassionately on a case-by-case basis. Please contact us as early as possible — WhatsApp +44 7309 430902.

Late arrival

Please arrive five minutes before your appointment.

Arrivals more than 15 minutes late may need to be rescheduled to protect appointments that follow yours. The cancellation policy may apply.

Refund policy

Treatments already performed are non-refundable. Aesthetic results vary between individuals, and a result that does not match personal preference is not grounds for a refund.

• Pre-paid treatment courses are transferable within the clinic.
• Courses have a 12-month validity from the date of purchase.
• Unused sessions after 12 months are forfeited unless a documented medical reason prevents completion.
• Where a clinical complication occurs, follow-up care is provided at no additional cost.

Age & eligibility

We treat patients aged 18 and over. Photo ID may be requested at your first appointment.

Certain treatments are not suitable during pregnancy or breastfeeding — please disclose at booking and at consultation.

Some treatments are unsuitable for specific medical conditions or current medications. Suitability is assessed at consultation.

Photography & consent

Before-and-after photographs may be taken for your medical record. These are confidential.

Photographs are only used for marketing or social media with your separate, written, optional consent — and that consent can be withdrawn at any time.

You may decline photography entirely. Without affecting your treatment.

Aftercare & follow-up

Written aftercare guidance is provided after every treatment. Please follow it carefully — outcomes depend on it.

Follow-up is included in the price of every treatment. Contact the clinic via WhatsApp, email, or phone if you have any concern, however small.

A follow-up review is scheduled where clinically appropriate — typically at 2 weeks for toxin treatments and at 4–6 weeks for regenerative treatments.

Results disclaimer

All clinical results shown on our website and social channels are real patient results, used with consent. Individual results vary based on age, skin type, hair-loss type, lifestyle, and adherence to aftercare.

We do not guarantee specific outcomes. Honest, realistic expectations are set at every consultation.

Complaints policy

We take feedback seriously. If you are unhappy with any part of your experience, please raise it directly with the clinic in the first instance — by WhatsApp, email (info@glowmedixclinic.com), or phone (+44 7309 430902).

• Complaints are acknowledged within 3 working days.
• A full response is provided within 14 working days where possible.
• Patients retain the right to escalate to the appropriate professional regulator (GMC, GPhC) where applicable.

Privacy & data

We handle your personal and medical data in accordance with UK GDPR.

Full detail is set out in our Privacy Policy — please read it alongside this page.